07:46 04 Feb 26

I initially hired this company to address a leak in my water service line. Due to repeated misdiagnosis and unsuccessful repair attempts, the work ultimately escalated into a full water service line replacement, resulting in a final cost far higher than what I had initially expected. While the replacement is now completed and functioning, the overall experience was frustrating and poorly managed.

From the start, pricing and expectations were unclear. I was told repair costs couldn’t be determined until excavation, yet on the day of work—before anything began—I was asked to sign for a high fixed repair price based on assumptions that were never discussed during the estimate.

The first repair attempt failed, and the leak clearly continued. No further investigation was done, I was required to pay in full, and I was told a discount would only apply if I committed to a full water service line replacement the same day, before the issue was properly resolved.

After paying for a second leak detection myself, the original leak was confirmed to still be present. Management involvement was requested but delayed, and during a follow-up visit I was asked to sign a new agreement stating the work was only a “repair attempt” with no warranty, despite the original repair being sold as warrantied.

I later proceeded with the water service line replacement based on specific assurances about the final cost, but the estimate I received did not align with those assurances. Throughout the process, I had to make multiple phone calls and send repeated emails over several days just to get responses.

While the final replacement works, the lack of technical competence, shifting pricing and warranty terms, and consistently poor communication made this an unnecessarily stressful experience. I would not use this company again.

Sitong Liu

07:46 04 Feb 26

I initially hired this company to address a leak in my water service line. Due to repeated misdiagnosis and unsuccessful repair attempts, the work ultimately escalated into a full water service line replacement, resulting in a final cost far higher than what I had initially expected. While the replacement is now completed and functioning, the overall experience was frustrating and poorly managed.

From the start, pricing and expectations were unclear. I was told repair costs couldn’t be determined until excavation, yet on the day of work—before anything began—I was asked to sign for a high fixed repair price based on assumptions that were never discussed during the estimate.

The first repair attempt failed, and the leak clearly continued. No further investigation was done, I was required to pay in full, and I was told a discount would only apply if I committed to a full water service line replacement the same day, before the issue was properly resolved.

After paying for a second leak detection myself, the original leak was confirmed to still be present. Management involvement was requested but delayed, and during a follow-up visit I was asked to sign a new agreement stating the work was only a “repair attempt” with no warranty, despite the original repair being sold as warrantied.

I later proceeded with the water service line replacement based on specific assurances about the final cost, but the estimate I received did not align with those assurances. Throughout the process, I had to make multiple phone calls and send repeated emails over several days just to get responses.

While the final replacement works, the lack of technical competence, shifting pricing and warranty terms, and consistently poor communication made this an unnecessarily stressful experience. I would not use this company again.

Tanya Hines

18:09 02 Feb 26

Dave from 2 Sons Plumbing was fantastic! He arrived on time, quickly diagnosed the issues and turned out nothing needed to be fixed so was honest about that. And that’s appreciated! Very professional and Excellent communication! I will definitely be using 2 Sons Plumbing again for any plumbing needs and also I have already recommended to my parents! I will also be Highly recommending to my friends, family and acquaintances!

Tanya Hines

18:09 02 Feb 26

Dave from 2 Sons Plumbing was fantastic! He arrived on time, quickly diagnosed the issues and turned out nothing needed to be fixed so was honest about that. And that’s appreciated! Very professional and Excellent communication! I will definitely be using 2 Sons Plumbing again for any plumbing needs and also I have already recommended to my parents! I will also be Highly recommending to my friends, family and acquaintances!

Ashley Arata

23:22 29 Jan 26

Carey and Micah came out on short notice when our tankless water heater started leaking unexpectedly. They were able to provide an extremely competitive quote on site and schedule us for installation the next day. We had some other pre-scheduled contractors in our home when they did the installation and they were extremely professional and courteous in making space for them to share space. I also appreciate how they cleaned up after work was completed. Overall wonderful guys and our second time using 2 Sons (once prior was to have a sewer line cleared) and we'd absolutely use them again. Thanks, Micah & Carey for the work!

Ashley Arata

23:22 29 Jan 26

Carey and Micah came out on short notice when our tankless water heater started leaking unexpectedly. They were able to provide an extremely competitive quote on site and schedule us for installation the next day. We had some other pre-scheduled contractors in our home when they did the installation and they were extremely professional and courteous in making space for them to share space. I also appreciate how they cleaned up after work was completed. Overall wonderful guys and our second time using 2 Sons (once prior was to have a sewer line cleared) and we'd absolutely use them again. Thanks, Micah & Carey for the work!

Johnnie Williams

06:40 15 Jan 26

I want to start by saying that Jeff and the rest of the plumbing team are absolutely great. They are very knowledgeable, professional, and clearly know what they’re doing. The quality of their work is solid, and I never felt like I was dealing with people who didn’t understand their craft.

That said, the pricing is extremely high. I completely understand paying for quality and expertise, but the cost made it hard to move forward with them for future work. If their prices were more reasonable, they would 100% be the company I would use every time.

So if budget is not a concern, you’ll likely be very happy with them. But for those of us who have to balance quality with affordability, the pricing is something to seriously consider.

Johnnie Williams

06:40 15 Jan 26

I want to start by saying that Jeff and the rest of the plumbing team are absolutely great. They are very knowledgeable, professional, and clearly know what they’re doing. The quality of their work is solid, and I never felt like I was dealing with people who didn’t understand their craft.

That said, the pricing is extremely high. I completely understand paying for quality and expertise, but the cost made it hard to move forward with them for future work. If their prices were more reasonable, they would 100% be the company I would use every time.

So if budget is not a concern, you’ll likely be very happy with them. But for those of us who have to balance quality with affordability, the pricing is something to seriously consider.

Kizmit

01:40 03 Jan 26

I had a kitchen sink that started draining very slowly. Scheduling with 2 Sons was quick and easy. The technician arrived on time and was polite and friendly. Unfortunately, he was unfamiliar with the pipe configuration in my condo building and told me he was unable to get the cable through. He then provided me a written estimate for over $1600 to reconfigure the pipes. He stated the drain could not be cleared until that work was done. I was charged over $500 even though he was unable to do any work (got the cable down the pipe less than 5 feet before he gave up.) I called another plumber who came out a few days later and was able to use the cable to clear the drain (exactly what the plumber from 2 Sons said could not be done). I have emailed 2 Sons three times, explaining my concern and requesting a refund of the fee I paid, but am having difficulty getting anyone to respond to me. Overall, a very frustrating experience. I cannot recommend them based on this experience and lack of response.

Kizmit

01:40 03 Jan 26

I had a kitchen sink that started draining very slowly. Scheduling with 2 Sons was quick and easy. The technician arrived on time and was polite and friendly. Unfortunately, he was unfamiliar with the pipe configuration in my condo building and told me he was unable to get the cable through. He then provided me a written estimate for over $1600 to reconfigure the pipes. He stated the drain could not be cleared until that work was done. I was charged over $500 even though he was unable to do any work (got the cable down the pipe less than 5 feet before he gave up.) I called another plumber who came out a few days later and was able to use the cable to clear the drain (exactly what the plumber from 2 Sons said could not be done). I have emailed 2 Sons three times, explaining my concern and requesting a refund of the fee I paid, but am having difficulty getting anyone to respond to me. Overall, a very frustrating experience. I cannot recommend them based on this experience and lack of response.

Deann Minamino

22:05 02 Jan 26

We have used 2 Sons Plumbing quite a few times now and have never been disappointed! Courteous, professional, knowledgeable and efficient describes everyone from the office to the field teams! One of their team members, while here installing a sink fixture, overheard an estimate we were getting from a visiting sales rep for a project. Their team member (Carey) offered that the estimate was way over priced (by over $20k). We had 2 Sons price it out for us and they came in $23k less. We have a couple planned projects upcoming and plan to use them for that as well as any unexpected issues that arise. Just this week, they dispatched a team on NYE as our water heater broke. Once again, good price, courteous, professional and efficient! I/we are so pleased to have found this company! We highly recommend them! (NOTE/FYI: I, the posting party, copied this from my Yelp Review)

Deann Minamino

22:05 02 Jan 26

We have used 2 Sons Plumbing quite a few times now and have never been disappointed! Courteous, professional, knowledgeable and efficient describes everyone from the office to the field teams! One of their team members, while here installing a sink fixture, overheard an estimate we were getting from a visiting sales rep for a project. Their team member (Carey) offered that the estimate was way over priced (by over $20k). We had 2 Sons price it out for us and they came in $23k less. We have a couple planned projects upcoming and plan to use them for that as well as any unexpected issues that arise. Just this week, they dispatched a team on NYE as our water heater broke. Once again, good price, courteous, professional and efficient! I/we are so pleased to have found this company! We highly recommend them! (NOTE/FYI: I, the posting party, copied this from my Yelp Review)

Ashley Dunn

21:37 01 Jan 26

Justin and Bryce were swift and thorough when we experienced an emergency leak in our daylight basement. They quickly identified the problem as a leaking water heater, provided a quote, and completed the work within just a few hours. The job included draining the old water heater, removing and properly disposing of it, and supplying and installing a brand-new unit. We are incredibly grateful that they came out on New Year’s Eve and ensured we didn’t start 2026 without running water. They also offered a great recommendation for addressing separate water damage caused by another issue. Highly appreciated and highly recommended

Ashley Dunn

21:37 01 Jan 26

Justin and Bryce were swift and thorough when we experienced an emergency leak in our daylight basement. They quickly identified the problem as a leaking water heater, provided a quote, and completed the work within just a few hours. The job included draining the old water heater, removing and properly disposing of it, and supplying and installing a brand-new unit. We are incredibly grateful that they came out on New Year’s Eve and ensured we didn’t start 2026 without running water. They also offered a great recommendation for addressing separate water damage caused by another issue. Highly appreciated and highly recommended

Benjamin Grossman

05:40 30 Dec 25

Huge props to Adam. We had been trying to replace our kitchen sink ourselves but ran into some issues, so we called for help. They were able to come out the very same day, which was a huge relief. We needed a new faucet installation, a separate hot water faucet, and water tank set up.

Adam was fantastic. He fixed our kitchen sink and even helped with a stubborn screw we could not get undone (I spent 4 hours myself before trying to get it out) , all with incredible patience and friendliness. He explained everything he was doing clearly, which made the whole process easy to understand and feel confident about. The new installation looks fantastic. Will definitely use them again.

Benjamin Grossman

05:40 30 Dec 25

Huge props to Adam. We had been trying to replace our kitchen sink ourselves but ran into some issues, so we called for help. They were able to come out the very same day, which was a huge relief. We needed a new faucet installation, a separate hot water faucet, and water tank set up.

Adam was fantastic. He fixed our kitchen sink and even helped with a stubborn screw we could not get undone (I spent 4 hours myself before trying to get it out) , all with incredible patience and friendliness. He explained everything he was doing clearly, which made the whole process easy to understand and feel confident about. The new installation looks fantastic. Will definitely use them again.

Heejae Yang

02:27 30 Dec 25

Great service for people who hate money

This is a wonderful company to repair your plumbing issues, including storm drains and sewer lines—ONLY if you have the disposable income of a tech bro or sis. I don't.
I called because the storm drain receiving my downspout was clogged. It was adjacent to work they have done before. Without even coming to the site, a technician diagnosed a total failure over the phone. Their solution? Demolish the concrete, access and remove the P-trap, and redo the entire install for a "discounted" manager promo of $4,000.
I ended up fixing the issue in 5 minutes with a Shop-Vac. Total cost: $0.
I’ve used them for a sewer line repair before and now realize I likely funded their entire holiday party. Why fix a drain for free when you can pay $4,000 to have your walkway ripped up? This is the team for you if your budget is infinite and your patience for common sense is zero.

UPDATE: A real pro checks for a simple clog before recommending a sledgehammer. We all know they were looking for a payday.

Heejae Yang

02:27 30 Dec 25

Great service for people who hate money

This is a wonderful company to repair your plumbing issues, including storm drains and sewer lines—ONLY if you have the disposable income of a tech bro or sis. I don't.
I called because the storm drain receiving my downspout was clogged. It was adjacent to work they have done before. Without even coming to the site, a technician diagnosed a total failure over the phone. Their solution? Demolish the concrete, access and remove the P-trap, and redo the entire install for a "discounted" manager promo of $4,000.
I ended up fixing the issue in 5 minutes with a Shop-Vac. Total cost: $0.
I’ve used them for a sewer line repair before and now realize I likely funded their entire holiday party. Why fix a drain for free when you can pay $4,000 to have your walkway ripped up? This is the team for you if your budget is infinite and your patience for common sense is zero.

UPDATE: A real pro checks for a simple clog before recommending a sledgehammer. We all know they were looking for a payday.

Maggie McNish

00:43 30 Dec 25

Adam came to my house and gave excellent service and worked very efficiently. He was incredibly professional and personable and kind. He educated me on my plumbing situation so that I’m better equipped to prevent issues in the future and to preserve integrity of items and appliances I use and in a way easy for me to understand. I hope every experience for every customer with 2 Sons goes this way. Everyone I’ve had come to my house with 2 Sons has been great — competent, kind, professional, and transparent. Adam was terrific.

Maggie McNish

00:43 30 Dec 25

Adam came to my house and gave excellent service and worked very efficiently. He was incredibly professional and personable and kind. He educated me on my plumbing situation so that I’m better equipped to prevent issues in the future and to preserve integrity of items and appliances I use and in a way easy for me to understand. I hope every experience for every customer with 2 Sons goes this way. Everyone I’ve had come to my house with 2 Sons has been great — competent, kind, professional, and transparent. Adam was terrific.

Kirkland Plumbing Services

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